Booking and Payment Policy

1. How to Book

Appointments can be booked via our online booking system, phone, or email. All new clients are required to complete a brief intake form to ensure our services are a good fit for your needs.

2. Payment and Confirmation

Payment for your session is required at the time of booking to secure your slot. We accept all major credit and debit cards through our secure online payment system. For your convenience, invoices and receipts will be issued via email upon confirmation of payment.

You will receive an immediate email notification of your provisional booking and payment confirmation. The assigned therapist will then review your booking and send a final confirmation email within 24 hours. This ensures the session time works for both you and your therapist.

3. Cancellation and Rescheduling

We understand that unforeseen circumstances can arise. However, due to the high demand for appointment slots, we have a strict cancellation policy.

• 24 Hours Notice: If you cancel or reschedule your appointment with at least 24 hours’ notice, a full refund will be provided, or your payment can be credited towards a future session.

• Less Than 24 Hours Notice: Appointments cancelled or rescheduled with less than 24 hours’ notice will be charged the full session fee.

• No-Shows: Failure to attend a scheduled appointment without any prior notice will be considered a no-show and will be charged the full session fee.
   

4. Late Arrivals

If you are running late for your appointment, please notify us as soon as possible. The session cannot be extended beyond the scheduled end time to avoid impacting subsequent appointments. You will be charged the full session fee for the time allocated.

5. Your Agreement

By booking an appointment with us, you agree to the terms and conditions outlined in this booking policy. Your commitment to these policies allows us to provide the best possible service to all our clients.